Return & Refund Policy

1Return Window

You may request a return within 12 days of the delivery date. To be eligible, your item must be:

• Unused, unaltered, and in the same condition you received it
• In its original packaging, with all labels and accessories included
• Accompanied by your order number or proof of purchase

2Non-Returnable Items

For safety, hygiene, and regulatory reasons, we cannot accept returns on:

• Instruments that have been used, sterilized, autoclaved, or show signs of wear
• Sterile-packaged items once the seal has been opened or broken
• Custom-made, personalized, or special-order instrument sets
• Items damaged through misuse, improper handling, or improper cleaning
• Clearance, final-sale, or discounted items marked “non-returnable”
• Disposable or single-use products

3Faulty, Damaged, or Incorrect Items

Please contact us within 7 days of delivery with:

1. Your order number
2. A clear description of the problem
3. Photos or a short video of the item and its packaging

a) Faulty or Not Working Properly (Manufacturing Defect) Free replacement

If an item is faulty or does not work properly when used as intended, Zenith Surgical Store will send you a free replacement. We will cover the shipping cost of the replacement, and we will also cover return shipping of the faulty item if we ask you to send it back.

b) Broken or Damaged During Shipping Minor charges apply

If an item arrives broken or damaged because of shipping, we will send a replacement, but it is not a 100% free replacement. The replacement is sent with minor handling charges or delivery charges, which will be confirmed with you before the new item ships. Please keep all original packaging and photos as proof of the damage.

c) Wrong Item Received We cover shipping

If we sent you the wrong item, contact us with your order number and photos. We will arrange the correct item for you, and we will cover shipping for this correction.

4Change of Mind Returns (Item Works Properly)

If you simply changed your mind or do not like the product, and the item is unused, working properly, and in its original packaging, you may return it under the following terms:

How this works:

• The “2× delivery charge” covers the original delivery plus the return delivery. It is deducted from your refund or paid before the return is processed.
• Original shipping charges are not refunded in change-of-mind returns.
• The item must pass our inspection (unused, undamaged, with all original packaging and accessories) before the refund is issued.

5How to Start a Return

1. Contact us by email at zenithofeverest@gmail.com or by phone at +92316 6942260. Include your order number, the item(s) you want to return, and the reason.
2. Wait for approval. Our team will review your request and reply with a Return Authorization and return shipping instructions, including the return address.
3. Pack the item securely in its original packaging, and include a copy of your order confirmation.
4. Ship it back using a trackable shipping method. We recommend insuring the package, as we cannot be responsible for items lost in transit.

Please do not send items back without prior approval. Returns sent without authorization may be refused.

6Refunds

• Once we receive and inspect your return, we will email you to confirm the result.
• Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may need additional time to post the credit.
• For change-of-mind returns, refunds are calculated as described in Section 4.
• Original shipping charges are non-refundable, except where the return is due to our error or a faulty item.

7Exchanges

Need a different size, type, or model? Contact us within the return window and we will arrange an exchange, subject to availability. If the replacement costs more or less, we will let you know about any price difference before shipping. Exchanges due to change of mind follow the same delivery charge terms as Section 4.

8Summary of Shipping Costs

9Order Cancellations

You can cancel an order before it ships by contacting us as soon as possible. Once an order has shipped, it is subject to this Return Policy.